Satisfy Guests. Engage Staff. Maximize Profits.
Your guests are important to you. Lean Principles and continous improvement are key to creating extraordinary guest experiences. You will learn how the 8 forms of waste are preventing you from giving your guests the best experience possible. Our training and consulting services are available to teach you Lean Principles and provide coaching and consulting to apply them to your business.
The best ideas for continous improvement come from the staff doing the work. By training your employees to identify waste and empowering them to improve their every day processes, engagement and job satisfaction will increase while turnover decreases.
Activities that are not value-added to customers cost businesses millions of dollars every year. Eliminating waste is the first step to reducing costs. Satisfied guests will tell others about their experience resulting in more demand for your business. Engaged staff will look for more ways to eliminate waste adding to your bottom line!
Certified in Lean Six Sigma at the Master Black Belt level with over 20 years experience applying Lean in multiple industries.
Applying Lean continous improvement to improve the guest experience is our passion.
We offer unique and fun hands-on training utilizing simulation. You will be able to apply some basic principles to your business after the first day. But our support doesn't end there. We look forward to being on the continous improvement journey with you.
Business mentors are key—that’s why when it comes to client selection, we’re choosy. We want to give each of you the time and guidance you deserve. We’ll work together to create and refine your plan for success. We didn’t get there alone. And neither will you.
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